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Park Lane Plumbing

Updated 2026-08-13 · 10,714 reviewed · 300 listed · Scored from 37 Google reviews · How we rank ›

4.5(37) 77 composite score See reviews on Google ✓ Google-verified
Backflow Prevention & TestingWater Heater Installation & RepairEmergency PlumbingPlumber

Google-verified37 Google reviewsover 40 years

Park Lane Plumbing
Services
Backflow Prevention & Testing, Water Heater Installation & Repair, Emergency Plumbing
Reviews
37

What recent reviews say

Park Lane responds fast and staff listen carefully to diagnose issues accurately, often saving customers money by avoiding unnecessary replacements. Technicians like Stefano, Alex, and Daryl work efficiently, clean up thoroughly, and explain next steps clearly; a few older reviews flag missed appointments and quote discrepancies, but the bulk of recent feedback praises professionalism and fair dealing.

Recent shift: Complaint pattern shifted: older reviews (4-10 years ago) flag scheduling and communication failures; recent reviews (past 2 years) consistently praise responsiveness, professionalism, and customer care, suggesting operational improvement.

Praised for
  • responsive staff answers quickly
  • professional diagnostics and skilled work
  • upfront communication and pricing
  • friendly and patient with homeowners
  • clean workmanship and aftercare
Watch-outs
  • missed appointments without notice
  • pricing discrepancies from quote to invoice
  • inconsistent communication about rescheduling
responsiveskilled-staffupfront-quotespunctualfair-pricingclean-workhonest-assessmentreliable
Best for: Condo and multi-unit residents needing quick diagnosis and fair pricing without pressure to replace.
Think twice if: A handful of older complaints about missed appointments and quote-to-invoice changes; check communication expectations upfront.

Strengths

  • Licensed and bonded with $15 million liability coverage
  • Mike and field technicians (Stefano, Alex, Daryl) named in reviews for responsiveness and skill
  • Quick diagnosis often saves customers money
  • Handles condo and multi-unit plumbing throughout the GTA

Worth knowing

  • Mike answers the phone and coordinates appointments; field technicians Stefano, Alex, and Daryl praised by name for professionalism and efficiency
  • One review (Review 8) notes Mike saved a customer $1000 by advising against unnecessary faucet replacement
  • Able to reroute a technician from another job when a no-show occurred
  • Website states over 40 years operating, licensed and WSIB registered, $15 million liability insurance, bonded

What reviews say by service

Emergency Plumbing
Fast response and quick rerouting when a no-show happened; rescheduling communication improved over recent years.
Leak Detection & Pipe Repair
Skilled diagnostics; kitchen faucet leak and toilet base leak cases handled professionally with thorough exploration of causes.
Water Heater Installation & Repair
Limited review evidence; website lists radiator heating system repair but no detailed review feedback on water heater work specifically.
Bathroom & Kitchen Plumbing Remodel
Toilet, faucet, and sink drain issues resolved efficiently; customers praise clean work and aftercare.
Plumber
General household and condo plumbing handled responsively; Mike's upfront advice prevents unnecessary costs.

How it compares

  • Rated 4.5 against a 4.84 average across the 69 backflow prevention & testing businesses listed here.
  • Has more Google reviews than 46% of the businesses in this directory.

How we scored this

How We Score
Star rating 76
Review volume 69
Review recency 88
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
32
4
0
3
1
2
1
1
3

Common questions

Can they handle condo plumbing?
Yes; website states they specialize in condo and multi-unit plumbing throughout the GTA, and multiple reviews confirm condo customers.
Are they available on short notice?
Yes; reviews mention same-day response and ability to accommodate urgent requests, though a couple of older complaints flag missed appointments.
Do they charge upfront for diagnostics?
Review 2 shows Mike offered remote diagnosis (via video) of a drain noise at no charge; one 2-star review noted pricing did not match the initial quote, so confirm terms before work begins.
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Last updated 2026-08-13