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PLUMBER ON DEMAND of SCARBOROUGH, ON

Updated 2026-08-13 · 10,714 reviewed · 300 listed · Scored from 289 Google reviews · How we rank ›

4.8(289) 79 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingPlumber

Google-verified289 Google reviews

PLUMBER ON DEMAND of SCARBOROUGH, ON
Services
Emergency Plumbing, Plumber
Reviews
289

What recent reviews say

Most calls go smoothly: technicians arrive prepared, explain the work clearly, and finish efficiently. One significant dispute reveals a sharp contrast-a customer was charged over $2,000 for labour never performed, couldn't recover the deposit, and found the company's rates roughly five times higher than local alternatives for the same service. Communication shut down when money was at stake.

The business serves Scarborough and greater Toronto with emergency and routine plumbing. Their website lists licensed, insured status and wide service offerings. The 96% five-star rating masks that single complaint, but it documents a real risk: undisclosed deposit terms, pricing that tests trust, and no warranty on jobs performed.

Praised for
  • quick response
  • clear communication
  • professional technicians
  • efficient repairs
  • organized approach
Watch-outs
  • non-refundable deposits not clearly disclosed
  • labour costs significantly higher than competitors
  • unresponsive management to disputes
  • no warranty on completed work
responsiveskilled-staffquick-responseclean-workoverpricedhidden-feespoor-communication
Best for: Homeowners needing fast, professional emergency plumbing response in greater Toronto.
Think twice if: Concerned about deposit terms or want labour pricing to match local market rates; no warranty issued on completed work.

Strengths

  • On-time arrival
  • Clear technical explanations
  • Professional, organized technicians
  • Serves emergency calls seven days a week

Worth knowing

  • Assessment fee quoted at $95 plus tax, waived if proceeding with repairs
  • Labour for water heater installation quoted at $3,470 (before tax and payment surcharge), versus $690 from local competitor
  • Water heater tank marked up from $1,099 retail to $2,295 in quote
  • Deposit policy stated as mandatory and non-refundable, but not clearly disclosed verbally before charge
  • Owner Martin Lazi disputed chargeback claim, citing invoice signature requirement
  • Company policy states no warranty or guarantee on any jobs performed

What reviews say by service

Emergency Plumbing
On-time response and clear explanations, but significant dispute over non-refundable deposit disclosure and labour pricing.
Water Heater Installation & Repair
Tank and labour quoted far above local market; customer charged deposit for work never performed.

How it compares

  • Rated 4.8 against a 4.83 average across the 256 emergency plumbing businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

How we scored this

How We Score
Star rating 87
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 75
Verification 30

Rating breakdown

5
276
4
1
3
0
2
0
1
12

Common questions

Do you offer weekend and emergency service?
Yes, they publish seven-day opening hours and customers report on-time response to emergency calls.
Is there a fee just to diagnose the problem?
Assessment fee is $95 plus tax, but waived if you proceed with their repair.
What warranty do you provide?
Their website and policies state that no warranty or guarantee is issued on completed work.
Request a quote

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Last updated 2026-08-13