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The Urban Plumber Inc

Updated 2026-08-13 · 10,714 reviewed · 300 listed · Scored from 120 Google reviews · How we rank ›

4.9(120) 89 composite score See reviews on Google ✓ Google-verified Publishes prices
Emergency PlumbingBackflow Prevention & TestingBathroom & Kitchen Plumbing RemodelLeak Detection & Pipe RepairPlumberWater Heater Installation & RepairDrain & Sewer Cleaning

Google-verified120 Google reviewsover 20 years

The Urban Plumber Inc
Services
Emergency Plumbing, Backflow Prevention & Testing, Bathroom & Kitchen Plumbing Remodel
Reviews
120

What recent reviews say

Allan and his crew earn trust through honesty: they advise customers to call the City before paying for a fix, suggest less invasive solutions over expensive ones, and skip the upsell that plumbing contractors typically push. Response is reliably fast, with same-day appointments common for emergencies. Michael and David appear frequently and handle jobs with focus and professionalism. One reviewer noted a long wait, but the overwhelming pattern is punctuality and efficiency. Fair pricing and willingness to follow up after completion set them apart from mainstream services.

The business markets preventative care alongside repairs across the GTA. Their website lists senior discounts (10% off) and early-morning incentives ($25 off for jobs before 9:00 AM). Over 20 years operating. Licensed, Bonded and Insured. No hidden fees mentioned in any review; pricing transparency comes up repeatedly as a selling point.

Praised for
  • no-pressure, honest assessment
  • fast response and same-day service
  • friendly, knowledgeable staff
  • fair pricing
  • goes above and beyond
Watch-outs
  • arrival times occasionally longer than estimated
punctualfair-pricingskilled-staffresponsivehonest-assessmentwent-above-and-beyondlicensed-insuredquick-responseclean-work
Best for: Homeowners needing honest diagnosis and no pressure from their plumber
Think twice if: Arrival times have occasionally run past estimates; confirm window at booking if you're time-sensitive

Strengths

  • Owner Allan builds trust through transparent diagnosis and no upsell
  • Same-day emergency response typical
  • Fair, transparent pricing with senior and early-morning discounts
  • Follow-up after job completion standard

Worth knowing

  • Allan is the owner and handles customer calls and follow-up
  • Michael and David are named technicians appearing in multiple reviews
  • Suggest less invasive solutions (avoiding floor/ceiling cuts)
  • Will contact insurance companies on customer's behalf during claims
  • Advise homeowners to check with City (311) before charging for service calls when applicable
  • Senior discount 10% off; early-morning service $25 off for jobs before 9:00 AM
  • Operating over 20 years
  • Licensed, Bonded and Insured

What reviews say by service

Emergency Plumbing
Same-day appointments and fast response for emergencies; basement leaks handled quickly and professionally
Leak Detection & Pipe Repair
Expert diagnosis with less invasive solutions preferred over expensive cutting; thorough phone consultation with photos offered
Bathroom & Kitchen Plumbing Remodel
Faucet and fixture installations completed efficiently; bathroom remodels handled with transparent pricing and professional execution
Drain & Sewer Cleaning
Sewage backup diagnosis thorough; owner patiently reviews photos and mechanics before quoting; advises on City responsibility first
Water Heater Installation & Repair
Hot water tank installs and repairs listed on website; no specific review detail available

How it compares

  • Rated 4.9 against a 4.85 average across the 166 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How we scored this

How We Score
Star rating 93
Review volume 90
Review recency 100
Review sentiment 75
Profile completeness 100
Verification 30

Rating breakdown

5
114
4
2
3
1
2
0
1
3

Common questions

Do you offer discounts?
Yes: 10% off for seniors and $25 off for jobs started before 9:00 AM.
Can you diagnose plumbing issues over the phone?
Yes. Allan will review photos via text and discuss the mechanics before dispatching a technician or quoting a fee.
Will you help with insurance claims?
Yes. Allan has contacted insurance companies directly on behalf of customers to ensure full coverage is received.
Request a quote

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Last updated 2026-08-13