True Service Plumbing vs Advanced Plumbing & Drains: which do you call for a plumbing emergency?
True Service Plumbing and Advanced Plumbing & Drains are both genuine options when a pipe bursts or a drain backs up after hours, and both post near-identical composite scores under our methodology. This comparison looks at what actually matters when you're calling in a panic: how fast someone picks up, how they price the job on the spot, and whether they can handle whatever they find once they're in the wall or under the slab.
The differences that matter
- Response speed on record. Advanced Plumbing & Drains has a specific benchmark cited by customers, emergency calls answered in 30 minutes, while True Service is praised more broadly for fast response and same-day or next-day booking without a stated call-back time.
- Review volume and track record. True Service Plumbing has more than double the review count (1,220 vs 558), giving it a deeper history of five-star emergency and after-hours jobs to judge consistency against.
- After-hours track record specifically. True Service has a named example of a Friday night emergency call handled start to finish, which is the exact scenario most emergency callers are in.
- Pricing transparency mid-crisis. True Service is called out for flat-fee, upfront pricing with no hidden charges, while Advanced is praised for fair pricing and not upselling, a subtly different promise when you're already stressed about cost.
- Scope once they're in the job. Advanced Plumbing & Drains is noted for correctly diagnosing complex leaks that others misdiagnosed and handling the full job in-house, useful if an emergency call reveals a bigger underlying problem like a main line or permit-level repair.
Side by side
- Google rating
- True Service Plumbing: 5 (1220 reviews)
- Advanced Plumbing & Drains: 5 (558 reviews)
- Services
- True Service Plumbing: emergency plumbing, bathroom kitchen plumbing, leak detection repair, plumber
- Advanced Plumbing & Drains: emergency plumbing, bathroom kitchen plumbing, leak detection repair, plumber
- Best for
- True Service Plumbing: A burst pipe or backed-up drain at night, where you want a flat quote before anyone touches a wall
- Advanced Plumbing & Drains: A leak that's stumped other plumbers, or an emergency that turns into a bigger diagnostic job
- Named technicians in reviews
- True Service Plumbing: Raymond, Niko, Max, George, Randy
- Advanced Plumbing & Drains: Laz, Ian, Aman, Michael
- Verification
- True Service Plumbing: Google-verified
- Advanced Plumbing & Drains: Google-verified
- Composite score
- True Service Plumbing: 95
- Advanced Plumbing & Drains: 95
Within 3 points of each other, so treat them as effectively tied on overall quality. The choice below is about fit, not the score.
What reviewers say
True Service Plumbing
Every recent review rates the company five stars. Customers consistently highlight fast response times, same-day or next-day appointments, transparent pricing with no surprises, and skilled technicians who explain problems clearly before fixing them. Named staff including Raymond, Niko, Max, George, Randy, and others are praised for professionalism, efficiency, and going beyond the job scope to prevent future issues.
True Service handles everything from emergency calls on Friday nights to complex drain clogs to old-house pipe replacements. Reviewers note fair pricing despite the premium service level, clean work sites, and a reliable owner (Raymond Wong) who stands behind the team. Long-term customers mention returning for years, and the company appears to serve downtown Toronto condos and older homes with equal care.
Advanced Plumbing & Drains
Across dozens of jobs, customers consistently report technicians who listen first, diagnose accurately, and finish cleanly without upselling. Laz, Ian, Aman, and Michael are named repeatedly for arriving promptly, explaining each step in plain language, and handling everything from leak detection to drain replacement with visible expertise and care.
The repeated praise spans emergency calls answered in 30 minutes, kitchen and bathroom remodels, frozen pipes, main drain replacements involving city permits, and preventive work like backwater valve installation. Customers often note they stopped going elsewhere after one visit.
Which should you pick?
Pick True Service Plumbing if
- You want a plumber with a longer, deeper review history behind the five-star average
- You want flat-fee pricing quoted upfront before work starts, no surprises after the fact
- You're in an older home or downtown condo and want a crew already used to that housing stock
Pick Advanced Plumbing & Drains if
- You've had a leak or drain issue misdiagnosed before and want a team known for catching what others miss
- You want a documented fast response time (customers cite 30-minute answers) for a true emergency
- Your emergency might turn into a bigger job, like a main drain replacement, and you want one company to carry it through, permits included
Verdict
This comes down to what kind of emergency you're actually having. If it's a straightforward after-hours flood or clog and you want a plumber with a long, proven track record and a firm price before they start, True Service Plumbing fits that call better. If you suspect the problem is more than it looks like, a leak that's hard to pin down or one that might escalate into permit-level work, Advanced Plumbing & Drains' reputation for correct diagnosis and full in-house scope makes it the safer pick. Both post strong, high-confidence scores, so this is a fit decision, not a quality gap.
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When you submit a quote or contact form through this site, your enquiry may be shared with partner providers who can do the work. We may receive a referral fee for these matches, but our rankings and scores are determined solely by our published scoring method and are never influenced by referral fees.
FAQ
- Which one responds faster in a true emergency?
- Advanced Plumbing & Drains has a specific customer-cited benchmark of answering emergency calls within 30 minutes. True Service Plumbing is also praised for fast response and same-day or next-day scheduling, but without a stated call-back time.
- Which has more reviews backing up its rating?
- True Service Plumbing, with 1,220 reviews at a 5.0 average versus 558 reviews at 5.0 for Advanced Plumbing & Drains.
- Which one is better if the plumbing problem turns out to be bigger than expected?
- Advanced Plumbing & Drains is noted for correctly diagnosing complex leaks other plumbers missed and handling full-scope work in-house, including permit-level main drain jobs.
- Which one offers clearer pricing before work starts?
- True Service Plumbing is specifically praised for flat-fee, upfront pricing with no hidden charges, which matters when you're deciding fast during an emergency.