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True Service Plumbing

Updated 2026-08-13 · 10,714 reviewed · 300 listed · Scored from 1,220 Google reviews · How we rank ›

5.0(1220) 95 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingBathroom & Kitchen Plumbing RemodelLeak Detection & Pipe RepairPlumberWater Heater Installation & RepairDrain & Sewer Cleaning

Google-verified1,220 Google reviews

True Service Plumbing
Services
Emergency Plumbing, Bathroom & Kitchen Plumbing Remodel, Leak Detection & Pipe Repair
Reviews
1220
Compare: True Service Plumbing vs Advanced Plumbing & Drains: which do you call for a plumbing emergency?True Service Plumbing vs Grizzly Plumbing and Heating: water heater installation comparedTrue Service Plumbing vs Top One Plumbing: which one for leak detection and pipe repair?

What recent reviews say

Every recent review rates the company five stars. Customers consistently highlight fast response times, same-day or next-day appointments, transparent pricing with no surprises, and skilled technicians who explain problems clearly before fixing them. Named staff including Raymond, Niko, Max, George, Randy, and others are praised for professionalism, efficiency, and going beyond the job scope to prevent future issues.

True Service handles everything from emergency calls on Friday nights to complex drain clogs to old-house pipe replacements. Reviewers note fair pricing despite the premium service level, clean work sites, and a reliable owner (Raymond Wong) who stands behind the team. Long-term customers mention returning for years, and the company appears to serve downtown Toronto condos and older homes with equal care.

Praised for
  • responsive and fast appointments
  • honest pricing and upfront quotes
  • skilled and knowledgeable technicians
  • professional demeanor and friendly communication
  • thorough diagnostics and quality repairs
  • punctual arrival and clean work
punctualfair-pricingskilled-staffresponsiveupfront-quotesclean-workreliablehonest-assessmentwent-above-and-beyond
Best for: Homeowners and condo residents needing same-day or next-day plumbing help with transparent pricing.
Think twice if: Slightly higher cost than some competitors, though reviewers suggest the premium covers faster response and quality.

Strengths

  • 24/7 emergency availability
  • same-day and next-day service
  • flat-fee upfront pricing with no hidden charges
  • named, skilled technicians who explain work clearly

Worth knowing

  • Owner Raymond Wong coordinates estimates and stands behind the team
  • Named technicians include Niko, Max, George, Randy, Nico, Mohamed, Erion, Cesar, Skylar, and others
  • One customer with a secondary leak after pinhole copper pipe repair was served again at no markup within half an hour
  • Services include kitchen sink faucet hookups, toilet replacements, drain clogs with commercial equipment, pinhole leak detection and repair, and old-house line replacements
  • Technicians carry necessary parts and tools, arrive on time, clean up, and inspect adjacent systems proactively

What reviews say by service

Emergency Plumbing
Rapid response on Friday evenings and weekends; one caller received help at 7 pm same day.
Bathroom & Kitchen Plumbing Remodel
Kitchen sink faucet, dishwasher hookup, and kitchen drain work completed same day or next day with honest diagnostics.
Leak Detection & Pipe Repair
Detected pinhole leaks in 40-year-old copper pipes, quoted fairly, and returned same day for secondary leak at fair price when an old soldered joint failed.
Water Heater Installation & Repair
Hot water tank replacement completed within the day; quoted and delivered as promised.
Drain & Sewer Cleaning
Heavy-duty commercial equipment used for stubborn clogs when standard snake insufficient; service line repairs completed quickly and professionally.

How it compares

  • Rated 5 against a 4.83 average across the 256 emergency plumbing businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

How We Score
Star rating 100
Review volume 100
Review recency 100
Review sentiment 82
Profile completeness 100
Verification 30

Rating breakdown

5
1201
4
12
3
1
2
0
1
6

Common questions

Can I get a same-day or emergency appointment?
Yes. One reviewer received a Friday evening call at 4:45 pm and service at 7 pm. Several others cite same-day or next-day appointments, including hot water tank replacement within the day. The website lists 24/7 Emergency Plumbing services.
Do you charge hidden fees?
No. Multiple reviewers praise honest, upfront flat-fee pricing with zero surprises. Technicians quote before starting work.
Will the technician explain the problem and the fix?
Yes. Reviewers consistently note that technicians explain issues in detail, walk customers through solutions, and offer practical, budget-friendly options without pressure.
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4.9(769)✓ Google-verified

Matt, Matthew, Tom, and Steven consistently arrive promptly, diagnose problems correctly, and complete work within hours. Customers praise their friendliness, transparency about costs, and willingness to spot and fix secondary issues before they escalate into bigger problems. The team handles everything from emergency drain backups and toilet leaks to faucet swaps and sink repairs in kitchens and bathrooms. Pricing comes across as fair compared to other local plumbers. Condo and commercial work (health code compliance, boiler service) are handled with the same care as single-family calls.

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Trustflow plumbing and heating
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Trustflow sends the same technicians (Dave and Mike are named repeatedly) to handle jobs from start to finish, and both are known for showing up on time, explaining problems in plain terms, and testing their work multiple times before leaving. Bathroom and kitchen installs, leak repairs, and drain work dominate the reviews, and customers consistently note that pricing feels fair with no pressure to buy extras, though the work itself is what they praise most: neatly finished installs, hidden leaks found without mess, and toilets that keep running long after they've gone. Installation jobs get detailed attention-checking for leaks, ensuring fixtures sit level, cleaning up the work area-and the fact that reviewers mention testing faucets "several times" or showers working "stress-free" suggests a standard that goes beyond quick fixes. Emergency calls are handled the same way, with customers reporting that urgent drain clogs and burst pipes get resolved the same day, often by the same person who explains what went wrong.

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Morrison Plumbing & Mechanical
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Josh and his team deliver emergency and routine work fast, often booking within days and completing jobs in hours. They stick to quotes even when problems run deeper than estimated, and reviewers consistently praise their friendly communication and refusal to push services unrelated to the issue. One reviewer reported misdiagnosis and disputed billing, but 93 percent of all reviews are five-star. Strengths show across clogged drains, toilet repair, kitchen sink service, and emergency calls. The business operates 7 days a week in Old Toronto. While most encounters highlight professional follow-through, the single serious complaint raises questions about diagnostic accuracy and service scope clarity upfront.

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Last updated 2026-08-13