True Service Plumbing vs Grizzly Plumbing and Heating: water heater installation compared
True Service Plumbing and Grizzly Plumbing and Heating Inc are both strong Ontario picks for Water Heater Installation & Repair, and reviewers back that up in different ways. Scores here follow our methodology, but the more useful question is which company's actual water heater track record fits your job.
The differences that matter
- Water heater track record. Grizzly's reviews single out water heater and boiler installs as the dominant job type, while True Service's feedback centers on drain clogs, old-house pipe work, and emergency calls without water heaters standing out as the headline.
- Heating system complexity. Grizzly's technicians are described managing boiler replacements and radiator systems alongside water heaters, which matters if your install is tied into an older home's heating loop.
- Review base size. True Service has more than double the review volume (1,220 vs 489), giving it a deeper track record even though those reviews skew toward general plumbing rather than water heaters specifically.
- Emergency availability. True Service lists 24/7 emergency availability as a core USP, while Grizzly's speed advantage is framed as same-day or next-day service on major jobs like boiler swaps rather than round-the-clock callouts.
Side by side
- Google rating
- True Service Plumbing: 5 (1220 reviews)
- Grizzly Plumbing and Heating Inc: 5 (489 reviews)
- Services
- True Service Plumbing: emergency plumbing, bathroom kitchen plumbing, leak detection repair, plumber
- Grizzly Plumbing and Heating Inc: emergency plumbing, plumber, water heater services
- Water heater specialization
- True Service Plumbing: General plumbing strength (drains, pipe replacement, emergencies) with water heaters as one part of a broad scope
- Grizzly Plumbing and Heating Inc: Water heater and boiler installs are the most-mentioned job type in customer feedback
- Named techs for the job
- True Service Plumbing: Raymond, Niko, Max, George, Randy praised across general plumbing calls
- Grizzly Plumbing and Heating Inc: Calvin, Kyle, Bradley, Joseph named specifically in water heater, boiler, and radiator work
- Verification
- True Service Plumbing: Google-verified
- Grizzly Plumbing and Heating Inc: Google-verified
- Composite score
- True Service Plumbing: 95
- Grizzly Plumbing and Heating Inc: 95
Within 3 points of each other, so treat them as effectively tied on overall quality. The choice below is about fit, not the score.
What reviewers say
True Service Plumbing
Every recent review rates the company five stars. Customers consistently highlight fast response times, same-day or next-day appointments, transparent pricing with no surprises, and skilled technicians who explain problems clearly before fixing them. Named staff including Raymond, Niko, Max, George, Randy, and others are praised for professionalism, efficiency, and going beyond the job scope to prevent future issues.
True Service handles everything from emergency calls on Friday nights to complex drain clogs to old-house pipe replacements. Reviewers note fair pricing despite the premium service level, clean work sites, and a reliable owner (Raymond Wong) who stands behind the team. Long-term customers mention returning for years, and the company appears to serve downtown Toronto condos and older homes with equal care.
Grizzly Plumbing and Heating Inc
Grizzly's customers experience prompt, transparent service backed by named technicians who solve problems on the first visit. They quote accurately, charge fairly, and often fix issues the customer wasn't even aware of without extra charge.
Water heater and boiler installs dominate the feedback, with staff managing complex replacements and radiator systems efficiently. Kitchen and bathroom fixture repairs, drain clearing (including root removal), and emergency gas leaks round out the scope. Customers name Calvin, Kyle, Bradley, and Joseph as standouts.
Which should you pick?
Pick True Service Plumbing if
- You want a plumber with 24/7 emergency availability in case the water heater fails outside business hours
- You'd rather work with a company that has a much larger, longer review history (1,220 reviews)
- You need other plumbing work (drain clogs, old-house pipe repairs) done alongside the water heater job
Pick Grizzly Plumbing and Heating Inc if
- Your job is specifically a water heater or boiler installation or replacement
- Your home has a radiator or integrated heating system tied to the water heater
- You want technicians whose reviews are built around this exact scope of work, not general plumbing
Verdict
For a straightforward water heater swap or a boiler-and-radiator setup, Grizzly Plumbing and Heating is the closer fit since its review history is built around exactly that work. If the job might turn into an after-hours emergency or you want a plumber with a longer, broader track record who can also handle other issues in the same visit, True Service Plumbing is the safer call. The composite scores are close enough (94.9 vs 94.5) that fit for this specific job should decide it, not the score gap.
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FAQ
- Which company has more experience specifically with water heaters?
- Grizzly Plumbing and Heating's review feedback specifically highlights water heater and boiler installs as the dominant job type, while True Service's reviews are spread across general plumbing work.
- Which plumber is better for an emergency water heater failure?
- True Service Plumbing lists 24/7 emergency availability as a core service, which matters if a water heater fails outside normal hours.
- Does either company handle boilers and radiators, not just standard water heaters?
- Yes, Grizzly's reviews mention staff managing boiler replacements and radiator systems alongside water heater installs.
- Which company has the larger review history?
- True Service Plumbing has 1,220 Google reviews compared to Grizzly's 489, though Grizzly's reviews are more concentrated on water heater and boiler work.